January 1, 2005
When I lived in Canada, I ran a hosting business with some friends. In the summer of 2000, I relocated to the Los Angeles area and later had my servers shipped to California and I set up an account with NHI Colo.
- Cost was great, guys were generally pretty knowledgable
- On April 1st, 2004 they unplugged a LOT of their customers with ZERO notice.
I had a good deal going. For $50/month, I had a 1Mbit bandwidth feed, plenty for my SMB web hosting service. For an extra $15 per ‘U’ of rack space, I had all the cabinet space I wanted. The only catch was a 30-mile drive to metro Los Angeles to their location since I had to do my own system support.
In the early morning hours of April 1st, 2004, my bandwidth link went dead. No reason, no warning, just nothing. I contacted them and they said it would be fixed, but eventually I heard from someone related to the issue that NHI had not paid a rent bill in the office space they were using for renting out space, and the company they were getting their office space from disconnected their main bandwidth links which meant all of NHI’s customers were offline.
There was ample warning to NHI that this was going to occur, and NHI moved all of their biggest customers to a new location. However, NHI had no intention of bringing smaller clients back online, nor reimbursing them for downtime. In an effort to get my domains moved quickly, I signed up with LunarPages and was up and running in no time.
Other mentions of them online: